Privacy Policy

Information We Collect

We collect information you provide directly to us when creating an account, using our services, or contacting our support team. This includes your name, email address, phone number, and financial data you choose to input into our platform.

How We Use Your Information

Your information helps us provide, maintain, and improve our financial control services. We use this data to personalize your experience, process transactions, and communicate important updates about your account.

• Providing and maintaining our financial tracking platform
• Processing your transactions and managing your account
• Sending important notifications about service updates or security alerts
• Analyzing usage patterns to improve our platform features
• Providing customer support and responding to your inquiries
• Ensuring platform security and preventing fraudulent activities

Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your information only in specific circumstances outlined below, always ensuring your data remains protected.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information. Our systems use industry-standard encryption, secure data centers, and regular security audits to safeguard your data.

• End-to-end encryption for all sensitive financial data
• Secure Socket Layer (SSL) technology for data transmission
• Regular security assessments and vulnerability testing
• Multi-factor authentication options for account access
• Limited access controls for our staff members
• Secure backup systems with encrypted storage

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them through your account settings or by contacting our support team.

Data Retention

We retain your information for as long as your account remains active or as needed to provide our services. After account closure, we may retain certain information for legitimate business purposes or legal compliance requirements.

• Active account data is retained while your account remains open
• Transaction records may be kept for up to 7 years for tax and legal purposes
• Support communications are retained for 3 years to improve our services
• Marketing preferences are deleted immediately upon unsubscription
• System logs and technical data are automatically purged after 2 years

International Data Transfers

As a South African company, we primarily store and process your data within South Africa. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

All international transfers comply with applicable data protection laws and include contractual protections to maintain the security and privacy of your information regardless of where it's processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze usage patterns, and provide personalized features.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or platform notifications at least 30 days before they take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.